FREQUENTLY ASKED QUESTIONS
Q.
What is your alcohol and drug policy?
A.
Smoking/Drinking/Drug Policy:
- Drinking, Smoking Marijuana, and/or using illegal drugs prior to your tour is strictly prohibited anyone suspected of being under the influence of drugs or alcohol will be refused service.
- Smoking of any kind is prohibited during the duration of the tour. This includes cigarettes, e-cigarettes, vaping pens, marijuana, cbd pens, etc. Please refrain from smoking until the conclusion of your tour.
- Due to the safety and well-being of others. Any violation of this policy will result in immediate tour cancellation without refund.
Q.
Do I need to make a reservation?
A.
Yes, we require a reservation for all adventures.
Q.
Do I need to bring a photo ID?
A.
Yes, we require that all drivers present a photo identification to verify age.
Q.
Are the packages priced per person?
A.
Yes, all of our packages are priced per person.
Q.
What is the refund policy?
A.
We have a no refund policy. All sales are final. Customers are welcome to reschedule their experience to another date and time.
If you show up under the influence of Drugs or Alcohol you will not be permitted to ride and you will not receive a refund.
Las Vegas Outdoor Adventures is not responsible for guests who are unable to ride the ATV. If guests are unable to pass our safety ride- which consists of riding through pylons & turning left and right, will not be offered a refund.
Customers testing positive for Covid-19 will be issued a store credit good for 2 years.
Q.
What is the cancellation policy?
A.
There will be no refunds for any purchases made excluding medical. However, if you are unable to attend your scheduled tour, you may reschedule by calling within 24 hours. Please note that a rescheduling fee of $50/person will apply.
Q.
In the event that the ATV is rolled over or damaged while you are on tour, what are the consequences?
A.
If the ATV is damaged due to a rollover or any other cause, you will be held responsible. Before concluding the tour, the ATV will undergo an assessment, and you will be required to pay the assessed amount.
Q.
What are the requirements to ride?
A.
To join the tour, all riders must be capable of operating an ATV, which entails complete utilization of the handlebar controls and foot brake, among other things. To proceed on the tour, riders must complete a trial run riding through cones. Failure to meet any of these requirements will result in expulsion from the tour with no refund. Please contact us if you believe you cannot comply with these conditions.
Q.
What should I wear?
A.
In order to ride, all participants must wear closed-toe footwear. To prevent engine burns and other debris from the trail, it is recommended that long pants be worn to protect your legs. Not wearing long pants may result in serious injuries.
Q.
What if I lose or break my phone on tour?
A.
We are not responsible for the damage, loss or theft of any personal property brought on tour. We recommend bringing a backpack, fanny pack or purse with secure strap and zipper closure to ensure the safety of your belongings while on tour. If you lose your phone, we are not able to locate it. If you want us to look for your phone, there is a $500 charge.
Q.
Can 2 people ride on the ATV together?
A.
No, all of our individual ATVs are single riders. If you want to ride 2 people in one vehicle you can upgrade to a UTV, Dune Buggy, or Razor.
Q.
Do you pick up from my hotel?
A.
Yes, we do provide complementary pick up from most major hotels located on the Las Vegas Strip. If you are are staying in a hotel off the main strip there is a $100 transportation fee if you would like to be picked up from your hotel. We do not provide pick up from Air B&B locations. Complementary pick up is available from our corporate office.
Q.
Can I bring the ATV out on my own?
A.
No, our ATV Tours are scenic guided tours and you must follow the tour guide the entire time.
Q.
A.
Yes, you can upgrade to a shooting package on the day of your adventure. We recommend upgrading before your arrival.
Q.
Do I need experience in riding?
A.
No, we are happy to accommodate both first time and experienced riders.
